Return Policy
At Furr Fantasy, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we are here to help.
Return Period
You may request a return within 30 days of receiving your order.
Eligibility for Returns
To qualify for a return:
- Items must be in their original condition – unworn, unused, with tags, and in original packaging.
- Proof of purchase (receipt or order confirmation) is required.
- Certain items, such as sale items or gift cards are not eligible for returns.
How to Initiate a Return
- Contact us at info@furrfantasy.com to request a return.
- Once approved, you will receive instructions on how and where to send your item.
- Please note: Items sent back without prior approval will not be accepted.
Return Shipping
Customers are responsible for return shipping costs.
Please ensure items are securely packaged to avoid damage during return transit.
Damages & Issues
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and make it right.
Exchanges
The fastest way to get the item you want is to return your original purchase. Once your return is accepted, you may place a new order separately.
Refunds
- After receiving and inspecting your return, we will notify you of approval or rejection.
- If approved, refunds will be issued to your original payment method within 10 business days.
- Please allow additional time for your bank or credit card company to process the refund.
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank account again.
- Contact your credit card company—it may take additional time before your refund is posted.
- Contact your bank. If you’ve done all of this and still haven’t received your refund, please email us at info@furrfantasy.com.
Business Information
Company Name: Amana Trades LLC
Website Name: Furrfantasy
Company Number: 0451291238
VAT Number: 39-236668
3Address: 18 Lincoln Dr, Laurel Springs, NJ 08021, USA
Contact Information
Phone: +1 (856) 313-2093
Email: info@furrfantasy.com
Order Cut-off time: 2:00 PM EST
Business Hours: Monday to Friday between 8:00 AM to 7:00 PM (EST)
Response Time: We aim to respond within 1 business day.